Every purchase made in Tidal Collectors’ online boutique include FREE SHIPPING to the U.S. and Canada in every order made online. Shipping time may vary from 2-7 days to U.S. or Canada and 7-28 days depending on the destined country for International Shipping. Free shipping does not apply on refunds, exchanges or repairs. Please refer to the RMA form for such shipping costs. Most items are shipped “direct signature required”, and someone will have to be physically present to sign for the item. There is no indirect delivery, and the courier will not leave the package if a door tag is left with a signature. We will not be held liable for any packages which arrive late due to courier delays. If the ordered package does not arrive on the date provided, please contact us immediately. Any undelivered items must be reported to us within 48 hours of the promised arrival date.

In the case that a package is refused or deemed non-deliverable, and thus returned to us, return and re-shipping charges incurred will be the sole responsibility of purchaser. Packages which have not been delivered or picked up by the customer for three days will be returned to us at the customer’s expense; customer will also be liable for re-shipping fees.

In the unlikely event, a package is lost in transit, a replacement will be shipped upon the courier’s acknowledgment of package loss and remittance of payment for the claim.